Effective Date: 10 August 2025

 

We at iFoodLab (Pty) Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website, products, and services.

​

1. Information We Collect

 

We may collect the following types of information:

• Personal Information: Name, email address, phone number, billing/shipping address, payment details.

• Account Information: Login credentials if you create an account with us.

• Order Information: Products purchased, order history, and transaction details.

• Technical Information: IP address, browser type, device type, operating system, and browsing behavior through cookies and similar technologies.

• Communications: Emails, messages, or feedback you send us.

 

2. How We Collect Information

 

We collect information when you:

• Visit our website.

• Create an account.

• Place an order.

• Sign up for newsletters or marketing.

• Contact us via email, phone, or online forms.

• Participate in promotions, surveys, or competitions.

 

We may also collect information automatically via cookies and analytics tools to improve your experience.

 

3. How We Use Your Information

 

We use your information to:

• Process and fulfill orders.

• Communicate with you about your account, orders, or inquiries.

• Improve our website, products, and customer service.

• Send marketing and promotional materials (with your consent).

• Detect and prevent fraudulent transactions.

• Comply with legal obligations.

 

4. How We Share Your Information

 

We do not sell your personal data. We may share your information with:

• Service Providers: Payment processors, shipping companies, marketing platforms.

• Legal Authorities: When required by law or to protect our legal rights.

• Business Transfers: In the event of a merger, acquisition, or sale of assets.

 

5. Cookies & Tracking

 

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie settings through your browser.

 

6. Data Security

 

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse.

 

7. Your Rights

 

Depending on your location, you may have the right to:

• Access the personal data we hold about you.

• Request corrections or updates to your information.

• Request deletion of your personal data.

• Opt-out of marketing communications.

• Restrict or object to certain data processing activities.

 

To exercise your rights, please contact us at [Insert Contact Email].

 

8. Third-Party Links

 

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external websites.

 

9. Changes to This Policy

 

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the effective date.

 

10. Contact Us

 

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: info@ifoodlab.com
Phone: +27 21 551 0042